Refund & Cancellation Policy

This policy covers payments for Lnsly subscriptions. It does not cover payments made by your studio’s clients for your photography services; those are governed by your agreements with those clients and applicable law.

Lnsly Gallery and Lnsly Studio offer free plans with the limits shown on the pricing page. You can review those limits before choosing a paid plan. If you joined under our full-service free-trial offer, that offer still applies: no payment is taken during the trial, and you can stop using Lnsly without charge. Any new trial offer will state its duration and conditions before you accept it.

To request cancellation, email info@lnsly.com from the address registered to your account. We’ll confirm the effective date and the end of your paid access. Your plan stays active until the end of the period you already paid for, and you will not be charged again. Because Lnsly is a continuously delivered digital service, billing periods that have already started are not refunded except in the cases listed below.

We issue a full refund of a charge when: the same subscription was charged twice; you were charged after you had already cancelled; a payment was taken but your subscription was not activated; or the charge resulted from a billing error on our side. Refund requests should reach us within 14 days of the charge.

You can request a plan change by contacting us. Upgrades take effect immediately, and downgrades take effect at your next renewal so you keep the period you paid for. We’ll confirm any price adjustment and the limits that apply.

Email info@lnsly.com from the address registered to your account, and include the payment date and the payment reference from your receipt. We review every request and reply within two business days.

Approved refunds are returned to the original payment method. Banks and card issuers typically post the refund within 2 to 14 working days after approval; prepaid and virtual cards can take up to 60 days depending on the issuer's policy.

For any question about this policy, billing, or a specific charge, contact us at info@lnsly.com. We are happy to help before, during, or after any payment.