Refund & Exchange Policy

This policy applies to all payments for Lnsly subscription plans made through our online payment provider. It does not cover payments you collect from your own clients through Lnsly — those are governed by your studio's own policies.

Every new account starts with a free trial, so you can evaluate the full service before paying anything. No payment is taken during the trial, and you can walk away at any time without charge.

You can cancel at any time from your account's billing settings or by contacting us at info@lnsly.com. Your plan stays active until the end of the period you already paid for, and you will not be charged again. Because Lnsly is a continuously delivered digital service, billing periods that have already started are not refunded except in the cases listed below.

We issue a full refund of a charge when: the same subscription was charged twice; you were charged after you had already cancelled; a payment was taken but your subscription was not activated; or the charge resulted from a billing error on our side. Refund requests should reach us within 14 days of the charge.

Lnsly is a digital service, so there is nothing physical to exchange. "Exchange" for us means switching plans: you can upgrade or downgrade at any time. Upgrades take effect immediately, and downgrades take effect at your next renewal so you keep everything you paid for.

Email info@lnsly.com from the address registered to your account, and include the payment date and the payment reference from your receipt. We review every request and reply within two business days.

Approved refunds are returned to the original payment method. Banks and card issuers typically post the refund within 2 to 14 working days after approval; prepaid and virtual cards can take up to 60 days depending on the issuer's policy.

For any question about this policy, billing, or a specific charge, contact us at info@lnsly.com. We are happy to help before, during, or after any payment.